Break-Fix Service Plans

Dr. Know PC Medic™ provides on-site computer, network, telephone system, and videoconferencing system maintenance for small to medium-sized businesses. Whether you need computer help, network repair or small business telephone programming or system repairs, Dr. Know PC Medic™ is the best choice among computer repair on-site companies.

1. Organizations that have a large installed base of older equipment or environments that have ongoing printer, server and computer repair needs.
2. Departments that want one single point of contact for all network and computer repair needs.
3. Organizations that have a mix of in-warranty and out-of-warranty equipment.
4. Offices that have changing equipment needs, with the addition and deletion of equipment throughout the year.
5. Organizations that have multiple locations or geographically dispersed locations without IT support.

We provide a single contract to ensure the fundamental support you need to maintain your IT equipment and provide maximum availability for all your equipment. Typical products covered include:

• Desktops Computers
• Notebook Computers
• Servers
• Printers
• Network Hardware
• Small Business Telephone Systems
• Videoconferencing Systems

While on-site Break/Fix Service agreements remove many of the potential problems of managing IT and business equipment, they are particularly useful for these scenarios: Dr. Know PC Medic™ offers Unlimited On-site and Online Remote Support Solutions. Unlimited Online Support Plans may be combined with Pay-As-You-Go On-site Services or select a combined unlimited plan for maximum support. We offer per incident support as well as annual contracts and multi-year warranties regardless of where you purchase your equipment.

Windows OS Remote Support Service Plans

1 Year – Unlimited Secure Remote Support 2 Year – Unlimited Secure Remote Support Pay-As-You-Go – Secure Remote Support

Windows OS On-site & Remote Support Service Plans

1 Year – Unlimited On-site & Secure Remote Support 2 Year – Unlimited On-site & Secure Remote Support Small & Medium Business (SMB)  Service Plans: Our Network Support Services allow your company to focus on your business objectives by providing relief from the challenges of day-to-day IT functions. From server maintenance to providing support for your end-users, we can handle all of your IT needs. We support all Microsoft Operating Systems and Windows Server 2003 and 2008 versions. All plans require a system baseline.

Server Only Maintenance Plans

Small Business Server Critical Care™ Maintenance Plan Small Business Server Primary Care™ Maintenance Plan Small Business Server Primary Care™ Plus Maintenance Plan

Dr. Know PC Medic – PCMD™ SMB IT Department Plans

• 1 Server (2003/2008) and 5 Workstations
• 1 Server (2003/2008) and 10 Workstations
• 1 Server (2003/2008) and 15 Workstations
• 2 Servers (2003/2008) and 20 Workstations
• 2 Servers (2003/2008) and 25 Workstations
• 3 Servers (2003/2008) and 30 Workstations
  

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Dr. Know PC Medic™ provides you with an affordable way to maximize the business value of your network for a fraction of the cost of having an in-house IT staff. This results in your organization benefiting from:

• Increase returns on technology spending
• Increase performance – extend the life of your IT assets 
• Maximize uptime and business efficiency
• Improve your network security
• Safeguard your business 24x7x365
• Take corrective action before problems occur

Contact us today to learn more about the advantages offered through our computer help and on-site network repair services. Just give us a call at 1.877.693.7566 or drop us a note with the form below.