Dr. Know PC Medic

Before calling Dr. Know PC Medic™…you should try this!

You could save yourself a few dollars by trying some very basic (and routine) solutions to your system issues. Please note that we do not recommend these as the fix all or long-term solution to persistent problems. In fact, if you are rebooting your system daily, there is likely a more severe problem which needs to be addressed. These solutions are simply provided to alleviate immediate frustration.

Windows Operating System Users

1. Quit/Kill All the Applications Running and Restart the Program – When an application starts to act up, the first step is to quit and try re-launching the application.
2. Run your Anti-Virus Software – Sickness saps anything of energy, and computers are no exception. Take preventive care by making sure the definitions in your anti-virus software are updated and regularly running a scan. If you do not have anti-virus software installed consider purchasing one immediately.
3. Logout - Temporary files in your user account, such as the images and text of temporary Internet files in your Web browser’s cache can become corrupted. Within your Web browser, there are ways to periodically clear out these files. Click the following hyperlinks for instructions on how to do so in Firefox 2.0 and Internet Explorer 7. Also, logging out of, and then logging back into, your system, will help remove some of these temporary files and create fresh copies.
4. Restart your System – Behind the scenes, your PC is running several applications that control many aspects of your system. As a final measure of self-support, try restarting your PC to re-launch all of these applications.

Macintosh Users

1. Quit/Kill All the Applications Running and Restart the Program – When an application starts to act up, the first step is to quit and try re-launching the application.
2. If all else fails and the application are frozen, follow these steps.

• Go to the Apple menu.
• Select Force Quit.
• Quit the application.

1. NOTE: If you quit an application this way, any unsaved data will be lost.
2. Run anti-virus software – Sickness saps anything of energy, and computers are no exception. Take preventive care by making sure the definitions in your anti-virus software are updated and regularly running a scan. If you do not have anti-virus software installed consider purchasing one immediately.
3. Logout – Temporary files in your user account, such as the images and text of temporary Internet files in your Web browser’s cache, can become corrupted. Within your Web browser, there are ways to periodically clear out these files. Click the following hyperlinks for instructions on how to do so in Firefox 2.0 and Safari 3.0. Also, logging out of, and then logging back into, your system, will help remove some of these temporary files and create fresh copies.
4. Restart – Behind the scenes, your Mac is running several daemon applications, which are dormant until a certain condition occurs. As a final measure of self-support, try restarting your Mac to re-launch all of these daemons.

If you have completed these steps and your system is still not working properly, you should call to schedule service.  Please call 1.877.MY.DRKNOW (1.877.693.7566) or complete our online service request form by clicking on the button below.