Remote Housecall™

Get Remote Computer Support Right Now!

To begin your Remote Housecall™ please follow the instructions below.

For Pre-Scheduled Remote Sessions

Please enter the 6-digit code provided by Dr. Know staff and click “Connect to PCMD” and follow the instructions below for installing the remote applet to your system

For Unscheduled Remote Sessions

Please complete the entire form below, click “Connect to PCMD” and follow the instructions below for installing the remote applet to your system.

Software Installation Instructions

After clicking the “Connect to PCMD” button, you will receive a box as below. Please click the RUN button to install the Dr. Know Remote Support applet.

Once installed, you will receive another box as below. Please click RUN once again to begin your Remote Support session.  This software does not stay on your computer after your remote session.

When your session begins, you will receive a chat window as below.  Please wait patiently and a technician will be with you in a few moments.