Our Care Packages provide unlimited technical support. Providing you with access to expert support staff, when you need it. Our entire staff of U.S.-based technicians provide remote care using our state-of-the-art technology. Get the help when you need it with a Dr. Know PC Medic Care Plan
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| 4 Hour Scheduling |  | | |
| Phone, Chat & Email Support | | | |
| Support Hours |  | |  |
| Windows Support | | | |
| Microsoft Application Support | | | |
| System Evaluations | | | |
| Upgrade Recommendations | | | |
| Internet Connectivity Triage |  | | |
| Client Access Portal | | | |
| On-Site Service Priority | | | |
| On-Site Service Discount | | | |
| Peripherals Supported | Up to Two | Up to Five |  |
| Software Installation & Removal | | | |
| Spyware/Malware Removal | | | |
| Virus Removal | | | |
| Wireless Network Setup | | | |
| Software Applications Training | | | |
| Remote Data Backup | 5 GB/user | 5 GB/user | 5 GB/user |
| Automatic Data Backup | | | |
| Easy Data Restoration | | | |
| Mapped Backup Drive | | | |
| Remote Retrieval of Data | | | |
*All care plans require system baseline check-up and 12 month service commitment, billed monthly. First month of all plans billed at $89.95 which includes system baseline and first PC Performance Check-Up. Care Plan Acceptance by Dr. Know PC Medic is subject to terms and conditions outlined in your Care Plan Agreement. Satisfaction Guaranteed! See service agreement contract for details. All Data Backup plans are based on residential use only. Note: Once you have purchased a service, you will have the opportunity to change/review your service option with the technician at the beginning of your service call.